Privacy policy

Transparency You Can Count On

Last Updated: June 11, 2025

When you shop with Fandom Jackets, you’re trusting us with something important — your personal information. We don’t take that lightly. This Privacy Policy explains, in plain language, exactly what data we gather, how we use it, and the steps we take to keep it secure.

We are committed to operating transparently and in line with globally recognized data protection standards. If you ever have questions about anything in this document, our team is always reachable.

1. What Information We Gather

We collect only what we genuinely need to serve you well. You’re never required to share more than you’re comfortable with, and we make every effort to keep our data collection lean and purposeful.

Account & Order Details — When you create an account or complete a purchase, we collect your name, email address, delivery address, phone number, and secure login credentials. This information is used solely to process your order, arrange delivery, and keep your account running smoothly.
Customer Support Conversations — When you get in touch with our team, we may retain a record of that exchange. This helps us resolve issues faster and maintain continuity in your support experience.
Website Browsing Behaviour — We may collect non-personal data about how visitors navigate our site — such as which pages are visited most and where users drop off. This data cannot be used to identify you personally and is used purely to improve the website user experience.

2. How We Put Your Data to Work

Your data works for you — not against you. Here’s a straightforward breakdown of how we use what we collect:

Order Fulfilment — We use your contact and delivery details to process payments, dispatch orders, and send you relevant shipping updates.
Customer Service — Your communication history allows our support team to assist you more effectively and resolve issues without you having to repeat yourself.
Site Improvement — Anonymised browsing data helps us identify areas of the website that can be improved, making your next visit even smoother.
Occasional Marketing — With your consent, we may send you news about new collections, exclusive discounts, or seasonal promotions. Every marketing email includes a clear and instant unsubscribe option.

One thing we will never do: sell, lease, or trade your personal information to any third party for commercial gain. Your data stays with us and is shared only when strictly necessary to fulfil your order or comply with the law.

3. Keeping Your Payments Safe

We never store your card number, CVV, or any other sensitive payment credentials on our servers — full stop.

All financial transactions on fandomjackets.com are handled by Stripe, one of the world’s most trusted payment processors. Stripe uses bank-grade encryption and is certified to the highest industry security standards (PCI DSS Level 1). When you pay on our site, your payment details go directly to Stripe’s secure environment — we simply never see them.

4. Cookies & Site Analytics

Like most online stores, we use cookies — small data files stored in your browser — to make the site work properly and to understand how it’s being used. Cookies help us remember your preferences, keep items in your cart between sessions, and identify which parts of the site are most popular.

You can manage or turn off cookies at any time through your browser settings. Disabling certain cookies may affect some features, such as saved cart items or remembered preferences, but will not prevent you from browsing or purchasing.

5. Data Security

We take reasonable and appropriate technical precautions to protect your data from unauthorised access, loss, or misuse. These include secure HTTPS connections, access controls, and regular security reviews of our systems.

No digital system is completely immune to risk, and we cannot guarantee absolute security. However, we continually work to strengthen our safeguards and will notify you promptly if we ever become aware of a breach affecting your information.

6. Your Privacy Rights

You are in control of your data. Regardless of where you are in the world, you have the right to:

Access — Request a full copy of the personal data we hold about you.
Correct — Ask us to update or fix any information that is inaccurate or out of date.
Delete — Request that we erase your personal data, subject to any legal obligations we may have to retain certain records.
Opt Out — Withdraw your consent to marketing communications at any time, with no questions asked.
Restrict Processing — Ask us to limit how we use your data while a concern is being resolved.

7. Third-Party Links

Our website may occasionally contain links to external websites or platforms. Once you leave fandomjackets.com, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their practices.

8. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or data-handling technologies. When we do, the updated version will be published here with a new “Last Updated” date. For significant changes, we may also notify you directly by email.

Continuing to use our website after any update constitutes your acceptance of the revised policy. We recommend reviewing this page from time to time.