Refund policy

Here at FandomJackets, every product is crafted with love, premium-quality materials, and decades of handcraftsmanship, with one goal in mind — your satisfaction. While we hope you fall in love at first sight, we understand that sometimes needs and preferences can change. That’s why we offer a straightforward and fair Returns & Exchange Policy designed to serve you with peace of mind.

1. Return & Exchange Window

• You may request a return or exchange within 30 days of receiving your parcel.

• After 30 days from the delivery date, we will not offer a refund or exchange.

2. Before You Return

• If you notice a temporary scent or “new material” smell — don’t worry! This naturally dissipates within a short time (put the jacket in sunlight or fresh air for 2 days) due to packaging and fresh craftsmanship.

• For concerns related to size, color, or product details, please refer to our Size Chart prior to purchase, or contact our customer care team for pre-purchase guidance. We also confirm the size via email to ensure accuracy before processing the order where needed.

3. Eligibility for Returns & Exchanges

To qualify, the product must:

• Be unused, undamaged, unwashed, and in original condition with all tags and packaging intact.

• Not be a sale or clearance item (these are non-returnable & non-exchangeable).

• Not be a customized order (no returns or exchanges permitted).

4. Non-Refundable Charges

Certain costs are unavoidable and therefore non-refundable:

• Free - Standard shipping fees: $35/item + 5% payment processing fee (covers order shipping + bank/processor charges) - Restocking Fees

• Rush Order fees ($29.99) are non-refundable as they are queue-advancing service charges.

• Customs duties, import taxes, or additional charges related to the return are the customer’s responsibility.

5. Faulty or Damaged Products

If you received a defective, damaged, or incorrect item:

• Please contact us immediately upon receipt — we will cover all return shipping costs.

• Inspection will be prioritized, and a replacement/refund will be issued following verification.

6. Sizing Exchanges

• As all sizes are confirmed before shipping, exchanges for size preference will not usually be accepted.

• If an exception is granted, 45% of the original item value will be charged as an exchange fee.

7. Order Cancellations

• Orders may be cancelled within 24 hours of placement with no penalty.

• Cancellations requested after this grace period will incur a 20–30% cancellation fee depending on the production stage.

8. Refund Process

• Refunds will be issued via the original payment method only; payment method/channels cannot be changed.

• A confirmation email will be sent within 7 business days of receiving and approving your return.

9. How to Initiate a Return

Step 1: Complete our Return Request Form (fields marked with an asterisk are mandatory).
Step 2: Our support team will respond within 3 business days with return instructions.
Step 3: Package your item securely in its original packaging. Damaged returns will not be accepted unless reported as damaged upon arrival.
Step 4: Ship via a trackable & insured courier service with prepaid postage for smooth processing.
Step 5: Once approved, we will share the official return address.

💬 Need Assistance?
Our dedicated support specialists are here to guide you through every step. Whether it’s before your purchase or during a return request, we are committed to ensuring you enjoy a seamless and transparent experience.

Because at FANDOMJACKETS, you deserve nothing but the best.